Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Webcodexa website (webcodexa.com) and the purchase or use of any services offered by Webcodexa ("we", "our", "us"), a digital agency registered and operating in Lucknow, Uttar Pradesh, India.

By accessing our website, submitting an enquiry, signing a proposal, making a payment, or otherwise engaging our services, you ("Client", "you") agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

Our Services

Webcodexa provides the following digital services:

• Custom website design and development (HTML/CSS, PHP, WordPress, and custom CMS)
• Android mobile application development
• Logo design, graphic design, and brand identity
• Banner and marketing material design
• Search Engine Optimisation (SEO)
• Paid advertising management (Google Ads, Meta Ads)
• Web hosting and domain registration / renewal
• Website maintenance and support plans

All services are subject to the specific scope, deliverables, timelines, and pricing agreed upon in the relevant proposal or invoice before work commences.

Project Engagement & Scope

Every project begins with a written proposal or quotation outlining the agreed scope of work, deliverables, timeline, and cost. Work commences only after:

1. The client has reviewed and approved the proposal in writing (email confirmation is accepted), and
2. The required advance payment has been received (see Payments section).

Any work, features, or pages not explicitly listed in the approved scope are considered out of scope and will be quoted separately. Verbal agreements or informal requests via WhatsApp or phone calls do not constitute a change to the agreed scope unless confirmed in writing.

Payments & Invoicing

Our standard payment structure is as follows:

• 50% advance — due before work begins.
• 50% final payment — due upon project completion, before final files or live deployment are handed over.

For larger projects, milestone-based payment schedules may be agreed in the proposal. All prices are quoted in Indian Rupees (INR) unless otherwise stated. GST or applicable taxes will be added where required by law.

Late payments: If a payment is overdue by more than 7 days, we reserve the right to pause work until the outstanding amount is cleared. Persistent non-payment may result in project termination as described in the Termination section.

Refund policy: Advance payments are non-refundable once work has commenced. If a project is cancelled by the client before work starts, a full refund of the advance will be issued within 7 business days. If the project is cancelled mid-way, we will invoice for work completed to date, and any remaining advance will be refunded after deducting those charges.

Revisions & Change Requests

The number of included revision rounds is specified in each project proposal. Standard website projects typically include 2–3 rounds of revisions. A revision round means a consolidated list of changes submitted in one go — not individual, piecemeal requests over time.

Additional revisions beyond the agreed rounds, or changes that alter the original design concept or functionality, will be charged at our standard hourly or per-task rate as quoted at the time.

Clients are encouraged to consolidate all feedback and submit it together in each revision round to avoid delays and additional costs.

Client Responsibilities

A successful project depends on timely collaboration. As the client, you agree to:

• Provide all required content (text, images, logos, branding guidelines) in the agreed format and within the agreed timeframe.
• Supply accurate business information, including legal business name, address, and contact details.
• Provide timely feedback and approvals — delays in client responses may extend project timelines, for which Webcodexa is not responsible.
• Ensure that any content, images, or materials you supply are legally owned by you or properly licensed for use.
• Not use Webcodexa's services for any illegal, unethical, or harmful purpose.
• Designate a single primary point of contact to avoid conflicting instructions.

Intellectual Property & Ownership

Upon receipt of full and final payment, ownership of the final deliverables (website files, logo files, app source code, design assets) transfers to the client. Until final payment is received, all work remains the intellectual property of Webcodexa.

What the client owns after full payment:

• Final website source files and database.
• Final logo and graphic design files (in formats specified in the proposal).
• Final Android APK or source code (where agreed).

What Webcodexa retains:

• The right to display completed projects in our portfolio and on social media for promotional purposes, unless the client requests otherwise in writing.
• All proprietary frameworks, libraries, tools, and internal processes used during delivery — these are not transferred to the client.
• Third-party assets (stock images, icon packs, premium plugins) remain subject to their respective licences; the client is responsible for maintaining any required licences post-handover.

Confidentiality

Both parties agree to keep confidential any proprietary, business-sensitive, or personal information shared during the course of the project. Webcodexa will not disclose your business data, trade secrets, or project details to any third party without your written consent, except where required by law or to fulfil the contracted services (e.g., sharing access credentials with a hosting provider).

Clients are similarly expected to keep any pricing, internal processes, or proprietary methodologies shared by Webcodexa confidential.

Hosting & Domain Services

Where Webcodexa provides or manages hosting and domain registration on behalf of a client:

• Hosting and domain fees are billed annually in advance. Renewals are the client's responsibility; Webcodexa will send a reminder 30 days before expiry, but is not liable for lapse due to non-payment.
• Webcodexa is not responsible for downtime, data loss, or security breaches caused by the underlying hosting provider. We work only with reputable providers and implement best-practice configurations.
• Website backups are included in our maintenance plans. Outside of a maintenance plan, clients are responsible for maintaining their own backups.
• If a client wishes to migrate their website to another host, we will provide all necessary files and database exports. A migration assistance fee may apply.

Warranties & Disclaimers

Webcodexa warrants that all work will be completed with reasonable skill and care, and in accordance with the agreed specification. We offer a 30-day bug-fix warranty on all completed projects: if a defect arising from our work is reported within 30 days of delivery, we will fix it at no additional charge.

The warranty does not cover:

• Issues caused by the client modifying files or code after delivery.
• Incompatibilities arising from third-party plugin or platform updates after delivery.
• New feature requests or changes to the original scope.
• Issues arising from the client's hosting environment or domain configuration.

We do not guarantee specific search engine rankings, advertising ROI, or business outcomes from our SEO or paid advertising services. Digital marketing results depend on many factors outside our control, including market competition, algorithm changes, and budget levels. We commit to using industry best practices and transparent reporting.

Limitation of Liability

To the fullest extent permitted by applicable law, Webcodexa's total liability to the client for any claim arising out of or in connection with a project shall not exceed the total fees paid by the client for that specific project.

Webcodexa shall not be liable for:

• Loss of profits, revenue, or business opportunities.
• Loss of data or corruption of data.
• Indirect, consequential, special, or incidental damages of any kind.
• Losses arising from third-party service failures (hosting, payment gateways, APIs, social platforms).
• Damages arising from the client's failure to fulfil their responsibilities under these Terms.

Termination

Either party may terminate a project engagement with written notice under the following conditions:

Termination by the client: You may cancel a project at any time. The advance payment is non-refundable. If work is partially complete, you will be invoiced for the work done to date, calculated pro-rata against the total project fee.

Termination by Webcodexa: We reserve the right to terminate a project if:

• Payment is overdue by more than 14 days despite reminders.
• The client is abusive, threatening, or engaging in conduct that makes continuation unreasonable.
• The client requests services that are illegal, unethical, or violate third-party rights.
• The project has been inactive for more than 60 days due to lack of client engagement.

Upon termination by Webcodexa due to client default, no refund of advance payments will be issued.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the services provided shall first be attempted to be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or applicable law. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of our website or services after any change constitutes your acceptance of the updated Terms.

For active projects, any material changes to Terms will be communicated via email and will not apply retroactively to work already agreed and in progress.

Contact Us

If you have any questions about these Terms, please contact us:

• 🏢 Webcodexa — Lucknow, Uttar Pradesh, India
• 📧 info@webcodexa.com
• 📞 +91 95111 15594
• 💬 WhatsApp Us